Frequently Asked Questions

What we do...

  • Adopt animals to forever homes
  • All cats/dogs are spayed/neutered, micro-chipped and up to date on all shots, before they go home
  • Accept animals whose owners have passed away
  • Accept animals who's owners are moving and cannot take them.  Note: You NEED TO CALL before you bring your animal to us, as we need to make sure we have space for your pet.  If we are full, you will be placed on a wait-list
  • Accept animal surrenders 
  • Educate the public on the humane treatment of animals.  We can even come to your school or club to speak on the topic.  Just ask us!
  • Participate in Ontario SPCA education and awareness programs ex. No Hot Pets, 
    Have a Pet? Get a Vet! etc.
  • Employ a visitation program with our adoptable cats to various long-term care facilities within the City of Kawartha Lakes
  • Provide access to an in-shelter Pet Food Bank.  For more information, click here!

     

Donations

Question:
How can I donate?

Answer:
You can donate on-line, call us at 705-878-4618, mail us a cheque or drop-by in person.

Question:
What can I donate?

Answer:
We accept monitory donations and item donations.  Please refer to our Wish List, by going to our Donate page.

Question:
Do you take credit card donations over the phone?

Answer:
Yes, we will take your credit card donation over the phone.  Please ask us about our Monthly Donor program. This program helps us to be better able to predict our monthly cash flow.

Question:
How do I join the Monthly Donor Club?

Answer:
Great question! If you'd like to register right now, click here!

Question:
If I donate, am I eligible for an in-kind, service or charity receipt?

Answer:
In-kind donations must have a cash receipt to accompany the items.  We cover 100% of the cost, minus any tax.

Services donation, please contact us at finance.hskl@gmail.com

We can arrange for you to receive a charity receipt.  For monitory donations, we can provide charity receipts for $25+, upon request.

Strays

Question:
What should I do if I find a stray cat?

Answer:
First, be sure the cat is actually a stray and not just a neighbours cat.  If possible, take the cat to a vet to see if he/she is micro-chipped.  If the cat is not, take photos of him/her and post the found cat on social media, in the newspaper or make posters. 
Please try to find a home for the cat before you bring it to us.  Always call us in advance to see if we have room for the cat, as, with any shelter, space is limited.

Question:
What should I do if I find a stray dog?

Answer:
Call by-law at 705-324-9411 ext 1212.  Leave a message if it is after hours.

Question:
What are the by-laws in the City of Kawartha Lakes regarding stray and feral cats?

Answer:
The City of Kawartha Lakes does not have any by-laws on stray or feral cats.  If you would like to contact the city and discuss this topic, please call them at 705-324-9411 ext 1212

Question:
What are the by-laws in the City of Kawartha Lakes regarding dogs?

Answer:
Dogs must be licensed in the City of Kawartha Lakes. You can pick up a dog licence from us for $27* (for altered) $32* (for non-altered) dogs.  *Fees may change without notice.

If you find a stay or injured dog, call by-law at 705-324-9411 ext. 1212, from Monday to Friday 8:30am - 4:30pm. If there is no answer, leave a message.

Question:
I have found a dead pet, what do I do?

Answer:
Please call the Roads Department at 705-324-9411

Admissions

Question:
I need to surrender my pet, what is the process?

Answer:
Click here to view information about Surrendering Animals.

Volunteering/Employment

Question:
How do I know when you are hiring?

Answer:
We will have our most recent job openings posted on Indeed and on our Facebook page.

Question:
I want to volunteer, how do I get started?

Answer:
We are always accepting new volunteers! Contact our volunteer coordinator at volunteer.hskl@gmail.com

What we do not do...

  • Offer spay/neuter services to the public or pay for private spay/neuter surgeries
    (please see our Spay/Neuter Clinic list, as we do not have a veterinarian on staff)
  • Take your neighbours cat into our custody because it comes into your yard
  • Euthanize animals in our care to make room for more
  • Turn away animals whose owners have passed away and have nowhere to go
  • Ignore animals who are seriously injured or in distress

Suspicion of Cruelty/Neglect 

Question:
I need to report animal abuse, what do I do?

Answer:
Call 1-833-9ANIMAL (1-833-926-4625) or 705-320-7677

If you are unsure about who to call when there is a concern for an animal, call 310-SPCA (7722). This is an Animal Protection Hotline, provided by the Ontario SPCA.  Calling this number can assist you in finding resources for animals in need.

You can also contact: 
- Crime Stoppers at 1-800-222-TIPS (8477)
- Your local police department

Spay/Neuter Clinics

Question:
Can you give me low-cost spay/neuter information?

Answer:
Of course!  Please, see below...

Marion Vernon Memorial Animal Clinic (Barrie)
Phone: 705-734-9883
Email: ospcavet@ospca.on.ca
Website: http://www.spayneuter.ontariospca.ca/

Ontario SPCA Centre Veterinary Hospital Spay/Neuter Services (Stouffville)
Phone: 905-898-6112 ext. 384
Toll-free: 1-888-668-7722
Email: spayneuter@ospca.on.ca
Website: http://www.spayneuter.ontariospca.ca/

Lincoln County Humane Society Animal Clinic (St. Catharines)
Phone: 905-688-7722
Website: http://www.spayneuter.ontariospca.ca/

Toronto Low Cost Spay and Neuter Clinic - NOTE: Cats Only
Phone: 416-338-6281

Wildlife

Question:
I have a concern about a wildlife injury, can you help?

Answer:
Unfortunately, we do not have the facilities to attend to injured wildlife.

If you have any information regarding concerns for wildlife, please contact the Ministry of Natural Resources (MNR) 1-877-847-7667, http://www.mnr.gov.on.ca/en/

Please note the organizations below that attend to wildlife issues or rehabilitation:

Wildlife Rehabilitation (Ontario)
ontariowildliferescue.ca

Kawartha Wildlife Centre (Ennismore)
705-292-9211

Shades of Hope (Pefferlaw)
705-437-4654

Soper Creek Wildlife Rescue (Durham Region)
905-442-1648

OSPCA Wildlife Rehabilitation (Midland)
705-534-4350

Aspen Valley Wildlife Sanctuary (Rosseau)
705-732-6368

Toronto Humane Society Wildlife Centre (Toronto)
416-392-2273

Sandy Pines Wildlife Centre (Napanee)
613-354-0264

Serenity Wildlife (Barrie)
705-721-9006

Turtle Trauma Centre/Ontario Turtle Conservation Centre (Peterborough)
705-741-5000

Heaven Can Wait Equine Rescue (Cameron)
705-359-3766

Wing & Prayer - Song Birds/Raptors/Migratory Birds (Bracebridge)
705-385-1488

Friends of the Osprey (Lindsay)
705-738-6271

Funding

Question:
How is HSKL funded?

Answer:
We are funded by you! The community, including local organizations, retailers and amazing everyday people, help us to keep our doors open and our animals healthy. We also research and apply for grants that are available to animal welfare organizations to help cover larger expenses.

We accept third party fundraisers and we do our own fundraising. We also have a thrift shop, Second Chance, to help us produce our own income.